Privacy Policy

How we handle your personal information

Last updated: June 2025

1. Who We Are

EX Steel (formerly Exotic Steel) is a steel fabrication business based at 1st Street, Boksburg North, 1459, Gauteng, South Africa. We can be contacted at sales@exsteel.co.za or 083 627 9335.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us, specifically when you:

  • Submit a quote request via our contact form (name, email address, phone number, and project details)
  • Contact us directly via WhatsApp, phone, or email

We also collect non-personal usage data through Google Analytics (page views, session duration, referral source) to help us improve our website.

3. How We Use Your Information

We use the information you provide solely to:

  • Respond to your quote requests and enquiries
  • Contact you regarding your project requirements
  • Provide you with the steel fabrication services you have requested

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell, rent, or share your personal data with third parties.

4. Data Storage and Security

Contact form submissions are processed and stored securely. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

5. Cookies and Analytics

Our website uses Google Analytics to collect anonymous data about how visitors use the site. This helps us understand traffic patterns and improve our content. Google Analytics uses cookies — small text files stored on your device. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Third-Party Links

Our website contains links to external platforms including WhatsApp, Facebook, and Google Business. These services have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party websites.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Object to the processing of your personal information

To exercise any of these rights, please contact us at sales@exsteel.co.za.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiry data is typically retained for up to 2 years for business record-keeping purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Back to Home Contact Us